Customer Success Analyst

As a Customer Success Analyst at H1, you’ll onboard, train, and manage a broad portfolio of low-ARR accounts across our Medical and Clinical product lines. You’ll also support the Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials. You will serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions. Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution.

Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth, defining client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes. Prepare monthly and quarterly client reports that highlight usage trends and key insights, and effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments.