New Product Customer Success Manager, CX

The Customer Success Manager will be accountable for building long-term relationships with new and existing customers by being prescriptive, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can better interact with their customers using NICE CXone technology products. The Product Customer Success Manager, through their relationship with each client, is responsible for making customers so successful, seeing so much value that they are interested in expansions, upsells, cross sells, being references and providing speaking engagements, case studies, etc. CXone Expert delivers world-class customer service to NICE CXone’s customers. The Product Customer Success Manager’s involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carrying through to building a long-term relationship. Client interaction will be done primarily over via Teams, with face-to-face meetings as deemed necessary and/or appropriate. The Product Customer Success Manager will work both independently and in concert with the Digital AEs, Services, and Product Teams. Together, these teams are responsible for ensuring both customer longevity and systematic growth.