Job Description
Empower our customers to continuously improve their security outcomes, so that they can make their greatest impact. Customer Success Managers are responsible for driving customer satisfaction, retention, and growth by building strong relationships, ensuring product adoption and providing ongoing assistance. You will act as a trusted advisor, helping customers achieve their cybersecurity goals and maximize the value of their investment. You will develop great relationships, and help customers unlock the power of Red Canary. Develop and maintain strong, positive relationships with a portfolio of midmarket customers, serving as their primary point of contact and advocate within Red Canary. Guide customers through the post-sales journey, including onboarding, solution implementation, and initial adoption, ensuring a seamless and positive experience. Champion customer needs internally, collaborating with product, engineering, support, and sales teams to ensure a unified and positive customer experience.
About Red Canary
Red Canary protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.