Job Description
Resident is seeking a high-energy Customer Experience Trainer to elevate our customer journey. You’ll partner with Sales, Support, and Quality teams to equip our specialists with the skills and confidence to deliver exceptional service. From mastering our systems and processes to creating engaging Zoom and Google-based training, you’ll turn knowledge into impact—making both the how and the why resonate.
You will design, enhance, and deliver engaging training programs, resources, and tools that empower Customer Success Specialists, Sales Specialists, and leaders to excel; adapting quickly to shifting business needs and priorities. Facilitate impactful learning experiences throughout the employee lifecycle, from onboarding to ongoing professional growth, fostering agility, and continuous improvement.
About Resident
Resident is a house of brands focused on quality materials, timeless style, and comfort. They are one of the fastest-growing omnichannel retailers in North America.