Job Description
A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. This role is crucial for maintaining client relationships and driving results. Responsibilities include cultivating positive relationships with clients and partners, resolving issues efficiently, identifying upsell opportunities, and using data-driven insights. The candidate will cultivate long-term relationships with clients, understand their needs, and take decisions oriented by data and metrics.
Zenvia offers a collaborative environment that values autonomy and innovation. The company seeks professionals who bring new perspectives and contribute to a constantly evolving sector, while promoting continuous development and respect for individuality. Zenvia is 100% remote with flexible working hours.
About Zenvia
Zenvia Customer Cloud is a unified and multi-channel solution that allows companies to create personalized and fluid experiences for customers.