Account Manager

About the Role:

• Serve as the trusted point of contact for a portfolio of client accounts.
• Build strong, long-term relationships that drive retention and company growth.
• Act as the voice of the client internally to shape product and service improvements.

Key Responsibilities:

• Lead client onboarding and implementation to ensure smooth launches.
• Monitor engagement metrics and report results through regular business reviews.
• Identify growth opportunities and manage renewals proactively.

What We Look For:

• Experience in B2B SaaS, employee benefits, or HR tech account management.
• Exceptional communication skills and ability to engage with all stakeholders.
• Analytical, data-driven mindset with deep empathy for client challenges.

What Success Looks Like:

• Set clear goals and success plans aligned with client priorities.
• Drive strong employee engagement and adoption across your portfolio.
• Share consistent client feedback to shape the roadmap and support sales growth.