Security Incident Communications Manager

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers by enabling customers to migrate sensitive data to the cloud. The Security Incident Communications Manager, as part of our Security Incident Command team, is responsible for leading clear, timely, and accurate communications during high-pressure security incidents—helping protect ServiceNow’s reputation, meet regulatory requirements, and keep stakeholders informed. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and a consistent voice for internal employees, external customers, public relations, and regulatory compliance. The manager will also maintain thorough records of all incident communication activities including timelines and messages to identify opportunities to refine playbooks and processes.