Job Description
Serve as a key contributor to the Help Desk team, ensuring the efficiency of our IT operations during the contract period. Manage the full lifecycle of onboarding and offboarding tickets and processes, ensuring timely and accurate IT setup and deactivation. Provide high quality support for technical issues across our environment, with a focus on maintaining a high standard of end user experience. Manage and resolve inbound support requests via ticketing systems, email, Slack, and remote support tools. Document and update IT policies, procedures, and troubleshooting guides for the IT team and for end user knowledge base articles. Identify trends and recommend process improvements to enhance support workflows and employee satisfaction. Assist with IT related projects and initiatives.
About Lime
Lime is the world's largest shared electric vehicle company, aiming to build a future where transportation is shared, affordable and carbon-free.