Customer Success Manager

This role owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion. The Customer Success Manager ensures customers achieve fast wins, stay engaged, receive proactive support, and are guided toward measurable outcomes. This role protects retention, drives testimonials and referrals, and directly influences revenue growth. Daily Responsibilities include welcoming new customers and responding to all customer questions and support requests in a timely manner. Weekly Responsibilities include conducting proactive activation check-ins with all assigned customers. Monthly Responsibilities include reviewing the full customer book and identifying expansion opportunities and updating onboarding playbooks.