Customer Advocate

Apollo.io is seeking a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales. The role ensures client satisfaction and success at all times. You will own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo, and proactively upsell and cross-sell relevant product features that match the customer’s business goals. Meeting or exceeding chat-to-close rate targets, monthly revenue quotas, and other performance KPIs is expected. You will also be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.