Partner Operations Director

Shape and manage the operational backbone of CaptivateIQ's partner program. You will be a foundational member of the growing team. The role will require a builder and executor mentality who is willing to roll up their sleeves and manage both tactical and strategic priorities. Reporting to the VP of Alliances & Growth, you will play a pivotal role in partner program strategy, ensuring a seamless partner experience and driving data-informed decisions with analytics and reporting. This is a highly visible Individual Contributor role focused on building and owning programs, processes, and systems while navigating a fast-paced environment and driving successful cross-functional outcomes.

Responsibilities include building and enhancing partner programs, managing the partner portal, designing onboarding processes, serving as the primary point of contact for partner inquiries, managing the partner NPS process, and collaborating cross-functionally to address partner needs. This role also involves managing partner communication channels, overseeing partner incentives programs, managing partner contracts, tracking partner performance, and aligning efforts across various internal teams.