Engagement Manager

The Engagement Management team is a small, high-impact group spread across APAC, EMEA, and AMER, dedicated to ensuring the long-term success of HackerRank's customers. They are laser-focused on delivering customer delight at every touchpoint, ensuring each interaction drives measurable value from HackerRank. Over time, Engagement Managers become trusted advisors- our customers’ go-to partners for anything related to technical hiring. They build deep relationships, understand customer goals intimately, and proactively guide them to achieve outcomes. Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs. Deliver Projects that you expertly scope and project manage to a successful conclusion. Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services. Collaborate with and lead teams in support of customer projects and programs. Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey.