Job Description
As a Customer Success Manager, you will be the voice and advocate of the customer within Wishpond. You will ensure your customers are getting the most value out of their investment with Wishpond. In collaboration with the Project Management Team, you will lead all retention and expansion efforts for each client. The ideal candidate will be passionate about ensuring our customers derive value from their relationship with Wishpond, become passionate advocates for our brand, and feel comfortable engaging with clients to discuss the details of their experience as Wishpond customers. The role involves drive customer reviews and case studies, expand revenue in existing accounts by working to identify/develop upsell opportunities and increase the average customer lifetime value.
About Wishpond Technologies
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses.