Customer Support Specialist - German Speaking - Remote from France

As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times. This role is a remote position from France. You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You serve as their advocate at Aircall. Aircall is a fast-growing, global team of ambitious, passionate, and dedicated professionals all here to work towards a common goal. As Aircall’s business continues to grow, you will find many opportunities to continue learning and developing in your role and beyond.