Job Description
Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai http://Sully.ai. Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback. Maintain and update support documentation and knowledge bases. Proactively identify and escalate opportunities to improve customer experience and drive retention.
About Sully.ai
Sully.ai is redefining the future of how healthcare is delivered with end to end solutions that empower healthcare providers by automating doctors’ administrative tasks.