Job Description
Lead and scale a high-performing team of Technical Account Managers (TAMs) and Base Optimization experts who serve as trusted advisors to Airtable’s most strategic customers. Bring a solutions architecture lens to Premium Support—helping teams guide customers through advanced implementation patterns, integrations, and complex configurations that drive meaningful outcomes. Coach and mentor Managers and ICs, building technical depth and customer engagement capabilities across the team. Foster a culture of creativity, ownership, and continuous improvement.
Deeply understand Airtable’s platform capabilities and help define how the TAM team delivers scalable technical guidance to customers with unique, evolving workflows. Partner with Sales and Customer Success to identify and target high-value accounts for Premium Support, positioning the program as both a strategic and technical asset. Engage directly with customers during critical projects or escalations.
Drive program development by iterating on support offerings, delivery models, and technical enablement frameworks that meet the needs of enterprise-scale customers. Influence product development through customer advocacy, surfacing insights about technical limitations, use case friction, and opportunities to unlock broader adoption. Leverage data and KPIs to inform decisions, measure success, and prioritize resources.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.