Job Description
Responsible for onboarding, training and the overall success of each client using the Cloudbeds platform through video conferencing, phone calls and emails. Follow up with new accounts and assist with the onboarding process. Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages. Partner and work closely with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite. Resolve customer complaints/questions via phone, email, chat, or any other media. Answer product and service questions via email. Able to lead to multiple personality types and stakeholders through onboarding. Excellent internet/wifi connection.
About Cloudbeds
Cloudbeds is a company that provides a platform powers properties across 150 countries, processing billions in bookings annually.