Salesforce Client Success Consultant

The Salesforce Client Success Consultant (CSC) provides ongoing Salesforce CRM administration and proactive support for a group of assigned clients. Additionally, this person may also support implementation projects alongside a Senior Consultant. This role is designed for a Salesforce professional who is eager to grow into a consulting career or already has consulting experience. The CSC may assist with related applications such as FormAssembly, Marketing Cloud, Marketing Cloud Account Engagement (Pardot), Conga/SDocs, and other tools. Responsibilities include providing day-to-day Salesforce administration and user support, assisting clients with troubleshooting, delivering enhancements, creating reports and dashboards, and managing data. You will also support client requests for declarative Salesforce configuration and maintain accurate documentation of client environments and processes. Strong critical thinking, problem-solving, and communication skills are essential, along with the ability to build trusted relationships and work effectively with clients and team members.