Remote Customer Service Advisor

This full-time Customer Service Advisor role at UW involves handling challenging and emotive calls and exceeding customer expectations by assisting UW customers with a variety of inquiries and issues across telecoms products. You'll manage issues such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, taking payments and much more. As an advisor, you'll resolve customer issues through multiple contact channels, troubleshoot service problems, and offer additional services. You'll also work towards KPIs. UW offers 33 days of holiday, as well as provide all the equipment needed for the role.