User Success Manager

Support new candidate users post-conversion, ensuring they understand and can confidently navigate GoodParty.org’s platform and resources throughout their user journey. Build and maintain meaningful, supportive relationships with users by understanding their campaign goals and providing scalable solutions. Serve as a voice of the user internally. Own all incoming communications and routing across all platforms, including email, social media channels, and Circle. Use AI assistant tools and AI-generated drafts to accelerate responses. Partner with product, engineering, and QA to resolve issues, ensure smooth feature releases, and improve our offerings. Create and update support materials that empower users to self-serve and learn. Monitor user activity, proactively reach out to offer help and guidance. Own and drive user satisfaction metrics. Leverage data-driven insights to measure impact and continuously optimize user experience.