Job Description
We are seeking a strategic and visionary Lead Solution Architect (LSA) to serve as a trusted advisor, guiding our clients and internal teams through complex technical transformations. The LSA will own the long-term architectural vision and adoption strategy, bridging the gap between pre-sales and post-sales to ensure seamless solution delivery and measurable business impact. Key Responsibilities include acting as a trusted advisor, leveraging industry knowledge, bridging pre-sales and post-sales activities, deploying platform expertise, helping customers harness AI, translating business goals, leading discussions with executives, and collaborating with AI Solution Architects. Unlike Solution Consultants, this role owns long-term architecture and adoption strategy.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.