Bilingual Virtual Assistant (Aesthetics / Spanish and English)

Be the friendly, organized front line for a busy aesthetics practice. You’ll handle bilingual (English/Spanish) customer communications, book and optimize appointments, and keep the day running smoothly—by phone, text, email, and DMs. Manage waitlists, no-shows, late arrivals, and reminder workflows. Handle inquiries about services (e.g., sugaring, facials, aftercare), pricing, policies, and availability. Provide clear, empathetic support; escalate issues per playbooks. Send post-visit check-ins, review requests, and reactivation outreach to lapsed clients. Keep client profiles accurate and Coordinate with practitioners on day-of changes, supplies holds, and prep notes.