Job Description
As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships. The responsibilities include managing a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
You will develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits. Also, you will act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services. You will utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals.
About Horizon3.ai
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find and fix exploitable attack vectors.