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Agent Inquiry Support:

  • Serve as the advocate for the agents with questions
  • Handle both phone and email inquiries
  • Maintain a professional attitude

Discrepancy Resolution:

  • Identify commission discrepancies
  • Investigate the discrepancies
  • Resolve the complex issues through research

Data Integrity:

  • Maintain adjustments and communication records
  • Ensure a transparent audit trail for commission activities
  • Support the team's goals assigned by management

First Connect Insurance Services

First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers. They are on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips.

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