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Service Delivery & Operations:
- Lead teams of delivery managers, coordinators, attorneys, and paralegals.
- Ensure consistent delivery against KPIs, SLAs, and client expectations.
- Manage escalations and optimize resource utilization.
Strategic Leadership & Process Improvement:
- Identify opportunities to enhance processes and delivery models.
- Drive implementation of technology-enabled solutions.
- Balance short-term delivery with long-term service line goals.
Client Management & Reporting:
- Build and maintain trusted client relationships.
- Oversee reporting functions and present performance metrics.
- Participate in client meetings and regular stakeholder updates.
Collaboration & Growth:
- Collaborate with cross-functional and global teams.
- Support business development including solution design and client discussions.
- Contribute to the ongoing growth of the Managed Services function.
Unknown
The company offers outsourced legal service solutions, focusing on M&A, contract abstraction, and claims review. It is a growing global managed services team with a culture of collaboration and technology-enabled process improvement.