Supervisor, Billing Operations

Twilio

Remote regions

Mexico

Benefits

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Responsibilities:

  • Lead and supervise an international billing team handling invoicing, order processing, and issue resolution.
  • Own SOX-compliant reconciliations, contract validation, and audit deliverables.
  • Drive process improvements and mentor team members.

Qualifications:

  • 5+ years in billing operations with supervisory experience.
  • Salesforce, Excel, communication, and issue-resolution skills.
  • SaaS, SOX, and Zuora experience desired.

What We Offer:

  • Competitive pay, generous time off, parental/wellness leave.
  • Healthcare, retirement savings, remote-first culture.
  • Occasional travel and community involvement.

Twilio

Twilio is a cloud communications platform that helps businesses engage customers through messaging, voice, and video APIs. The company serves hundreds of thousands of businesses and values a remote-first culture, connection, inclusion, and employee growth.

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