Client Training Manager

About the Role:

• You own the training relationship for Syllo's largest accounts, delivering white-glove service directly influencing retention and expansion.
• This senior individual contributor role sits at the intersection of instructional expertise and legal domain knowledge.

Key Responsibilities:

• Conduct learning needs assessments with client stakeholders to design account-specific curricula reflecting actual workflows.
• Deliver live and asynchronous training sessions tailored to each account's use cases and Syllo configuration.
• Build and maintain dedicated client portals with current, organized content.

Qualifications:

• 5+ years in customer-facing training, customer success, litigation, or account management, preferably in legal tech.
• Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred.
• Proven ability to manage complex enterprise-level client relationships.

Capabilities:

• Accountability: you follow through on commitments on your accounts.
• Client focus: you anticipate client needs and design programs accordingly.
• Communication: you speak clearly to internal and external stakeholders.