Senior ROI Service Administrator
Benefits
4w PTO
9w maternity
2w paternity
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Responsibilities:
— Function as a go-to person for training, special projects, and expertise, leading by example with a positive attitude.
— Receive inbound phone inquiries regarding patient medical records, answer status questions promptly and courteously within standards.
— Work with Supervisor to escalate complex issues and maintain positive relationships with clients and requestors.
Qualifications:
— High School Diploma or equivalent required; college courses beneficial but not required.
— 6 months’ experience with MRO processes preferred, along with ability to maintain above average performance metrics.
— Computer knowledge, accurate data entry skills, and prior customer service experience strongly preferred.
Work Environment:
— Ability to work effectively and independently in high volume production environments.
— Demonstrated proficiency in verbal communication and exceptional interpersonal skills.
— Job requires ability to sit while using a computer for extended periods of time.
MRO
MRO specializes in managing the release of information (ROI) for patient medical records, serving healthcare clients like hospitals. It is a corporate entity with a focus on teamwork, compliance, and maintaining strong client and requester relationships.