Job Description
The Workforce Management team’s primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. As the Manager, Workforce Strategy for Merchant, you will own end-to-end performance of WFM support operations for the Merchant audience, manage and align in-house and BPO planners, schedulers, and RTA teams, and drive performance against KPIs. You'll lead OKR setting and communicate results, blockers, and root causes clearly to leadership while maintaining partner alignment and strategic influence.
About DoorDash
DoorDash empowers local economies and is known for delivering food, but is expanding to delivering all goods using technology and logistics solutions.