Job Description
Responsible for service chains of a managed OS service / product cross various organizational units and combined services for delivery account in accordance with the agreed OLA. Responsible for KPIs and SLAs / OLAs of the contracted services. Accountable for technical content of operational / specialized technical concepts and delivers input for resource planning to ensure operational stability. Ensure the quality of provided services and provides operational support, coordinating, managing, and monitoring operational performance.
Identify, formulate, and implement the improvement of processes and policies to maximize operational output. The role steers respective Operation Managers and serves as an operational interface between production, service delivery management (SDM), and other delivery units for the ordered delivery elements. Monitor, manage, and improve the efficiency of provided services, acting as a single point of contact towards the internal customer.
About Deutsche Telekom TSI Hungary Kft.
Deutsche Telekom IT Solutions provides a wide portfolio of IT and telecommunications services with more than 5000 employees and is a subsidiary of the Deutsche Telekom Group.