Job Description
This role ensures high standards of client care, providing exceptional, proactive support for clients throughout the operational lifecycle. This position bridges the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.
The person will serve as the primary point of contact for assigned clients, ensuring needs are addressed and solutions delivered with urgency and professionalism. They will Respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions. The candidate should also lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients throughout the implementation.
About HopSkipDrive
At HopSkipDrive, our goal is to create opportunity for all through mobility and solves complex transportation challenges where there is a heightened need for safety, equity, and care.