D365 CE Functional Solution Architect (Managed Services)

Core Responsibilities:

• Provide outstanding customer service, monitor and triage escalated support cases, and own cross-functional issues through resolution.
• Lead post-go-live stabilization, system assessments, and iterative module deployments with architectural oversight.
• Serve as a trusted advisor, facilitating senior stakeholder conversations and ensuring solution quality.

Required Skills and Experience:

• Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, and CRM operating models.
• Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, and Power Platform.
• Ability to produce executive-ready deliverables such as capability maps, future-state process models, and fit-gap summaries.

Why Work for MCA Connect:

• Enjoy unlimited PTO, a 401(k) match, and a monthly stipend for home office expenses.
• Benefit from subsidized medical, dental, and vision coverage, plus life and disability insurance.
• Access training, certification support, and continuous learning opportunities in a performance-oriented culture.