Customer Success Manager

AHEAD โ˜๏ธ๐Ÿ’ก๐Ÿš€

Remote regions

US

Salary range

$120,000โ€“$130,000/year

Benefits

Job Description

The Cisco Customer Success Manager (Cisco CSM) supports strategic customer relationships with a strong focus on the consumption of Cisco solutions during the lifecycle. The Customer Success Manager is responsible for providing a core set of knowledge to help deliver immediate value to the customer via direct communication around the Cisco portfolio on a recurring basis. The CSM will serve as a trusted advisor of Cisco products and work directly with Aheadโ€™s supporting account teams to facilitate engagement and integration of Cisco solutions, identify business outcomes, mitigate adoption barriers, and interpret customer usage data around subscriptions and enterprise agreements, while cultivating new opportunities and account growth. Manage and support a dedicated group of strategic customers, serving as the trusted advisor of their Cisco portfolio. Ensure early alignment with strategic customers via Ciscoโ€™s Digital Lifecycle Selling Experience. Ensure a concise understanding of the customerโ€™s Cisco subscriptions, Enterprise Agreements, and services support, while pairing business objectives that drive satisfaction in the customer experience. Collaborate with internal Ahead teams to ensure deployment of solutions and continued adoption; support onboarding of Cisco software licenses. Drive adoption and consumption of Cisco solutions throughout the defined stages of the lifecycle while successfully optimizing the value received. Handle event remediation including True Forward billings, overconsumption, non-provisioned subscriptions, and customer escalations. Measure and report on the business impact of the Cisco solutions via organized Customer Success Plans and Enterprise Agreement reviews.

About AHEAD

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery.

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