Senior Product Manager (Contact Center Strategy)

Lendbuzz

Remote regions

US

Benefits

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Key Responsibilities:

  • Craft a contact center vision and strategy that’s aligned with tech and operational leaders
  • Orchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency
  • Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI

Key Requirements:

  • 6+ years of experience in Product Management roles
  • 5+ years of experience in contact center technologies
  • Proven ability to scope and author comprehensive business and technical product requirements.

We believe:

  • Diversity is a competitive advantage.
  • Compassion is a strength.
  • Simplicity is a key feature.

Lendbuzz

Lendbuzz is a fintech startup founded in 2015 by MIT alumni, using machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. They are in full scale-up mode with backing from great investors, having recently raised their Series D and value independent and critical thinking.

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