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Key Responsibilities:
- Craft a contact center vision and strategy that’s aligned with tech and operational leaders
- Orchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency
- Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI
Key Requirements:
- 6+ years of experience in Product Management roles
- 5+ years of experience in contact center technologies
- Proven ability to scope and author comprehensive business and technical product requirements.
We believe:
- Diversity is a competitive advantage.
- Compassion is a strength.
- Simplicity is a key feature.
Lendbuzz
Lendbuzz is a fintech startup founded in 2015 by MIT alumni, using machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. They are in full scale-up mode with backing from great investors, having recently raised their Series D and value independent and critical thinking.