Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to ensure the business impact of our solution in accordance with the objectives set with the clients, ensure the renewal of your client portfolio, create and develop processes to handle a one-to-many approach, and create and develop reporting and communication processes.

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients! Within one month, you will master our product and Convexity corporate culture and familiarize yourself with the processes and tools used by our CSP POOL Team.

Within six months you will successfully onboard new customers and ensure the launch is on time, define the learning transformation roadmap during Business Reviews with the client, identify new project opportunities to develop the account and align with the Account Management team. Within 12 months you will reduce churn by identifying customers at risk and implementing a remedial action plan. Participate in process and automation improvement.