Customer Service Representative

As a Customer Service Representative, you will respond promptly to customer inquiries via phone, email, and chat platforms, and assist with booking confirmations, travel changes, and general service questions. You will resolve customer concerns with professionalism and efficiency, communicate updates related to itineraries, travel documents, or supplier changes and maintain accurate records of client communications and updates, coordinating with suppliers, vendors, and internal team members to fulfill service requests. Additionally, you'll stay informed about travel policies, destinations, and industry changes relevant to client needs. The role offers a fully remote and flexible work environment with comprehensive training and ongoing support, opportunities for growth, and performance-based incentives.