Customer Success Advocate

The Customer Success Advocate serves as a primary point of contact with RoadRunner's customers, promoting retention, loyalty, and growth. In this role, you'll collaborate closely with customers to ensure their satisfaction with our services and address any areas of concern. Managing multiple projects simultaneously, you'll act as a crucial link between RoadRunner's customers and our internal operating departments.

Key responsibilities include overseeing customer health and resolving issues, partnering cross-functionally to develop effective strategies, and leading customer expansion efforts. You'll also manage customer retention risks and off-boarding activities.

This position requires 2-3 years of experience in a corporate customer service setting, along with strong communication, analytical, and problem-solving skills. A Bachelor’s Degree is required. If you are passionate about business results, quality, and possess a strategic mindset, we encourage you to apply.