Job Description
Shape and execute our post-sale strategy for both SMB and Enterprise customers. Reporting directly to the CCO, lead Account Management and Customer Success teams to deliver world-class customer outcomes, maximize Net Revenue Retention (NRR), and drive expansion within existing accounts. Collaborate closely with Sales, Product, Marketing, and Finance, influencing the direction of our platform and the experience of our customers worldwide.
Build, mentor, and scale high-performing teams across Enterprise and SMB, fostering a culture of learning, ownership, and growth. Own and exceed NRR goals, focusing on retention, expansion, and churn mitigation through data-driven strategies. Develop scalable processes, playbooks, and automation to optimize onboarding, account management, and customer success. Leverage customer feedback and usage data to inform product development and strategic decisions.
About Cargo.one
Cargo.one is transforming how freight forwarders access, quote, book, and manage air cargo capacity as a remote-first, high-growth company.