Project Manager, Implementation

Responsibilities:

• Lead the implementation process for PetDesk customers, working closely with them to gather requirements and configure software.
• Use a customer success-based conversation approach to educate customers on improving processes and saving time.
• Conduct comprehensive training sessions on software features and functionalities.

Qualifications:

• Minimum 3-5 years in a customer-facing role, preferably in software implementation or customer success.
• Proficient in learning software applications quickly, with familiarity in CRM systems or SaaS solutions.
• Excellent communication skills and ability to build rapport with customers.

Benefits:

• Medical coverage for employees and dependents (80-90% covered by employer).
• 401(k) match up to 3.5%, HSA contribution, and Dependent Care FSA.
• 12 paid annual holidays, paid parental leave, and pawternity leave.