Customer Onboarding Manager

As a Customer Onboarding Manager, you will lead the implementation process for Kojo’s largest customers with a high degree of responsiveness and service. This includes planning calls, product trainings, and regular engagement as needed to ensure successful results. You will support ~20 concurrent implementation projects, conduct meetings to identify project requirements and define scope, deliverables, and timelines. Also, you will conduct new customer product trainings and follow up to ensure adoption across all personas, including occasional travel to customer teams in-person across North America. You will establish strategic relationships with multiple points of contact within each organization, and convey Kojo’s value, check in with customers to ensure project progress and active product use, identify churn risk, and synthesize customer needs for the Product team.