Platform Adoption Specialist

As a Platform Adoption Specialist, you will lead managed onboarding for key customer expansions and upsells, ensuring every new feature is implemented flawlessly and aligned with platform best practices. You'll deliver elite, tiered support as the face of Element451 for strategic partners, championing predictability and trust by governing SLAs across all support tiers. This includes proactively conducting platform health checks and delivering data-backed adoption nudges. You will build deep, consultative relationships by providing tailored guidance that evolves with customer needs and harness the power of AI to provide strategic recommendations, driving growth and collaboration with the Account Management team.