Senior CRM Administrator

This individual is responsible for the ownership, management, implementation and training support of the company’s Customer Relationship Management tool. This individual will work closely with cross-functional teams including sales, sales operations, sales development, marketing, quality, R&D, product management, finance and management to understand and execute solutions for user requirements. Responsibilities include: CRM Administration, Development and Support Leadership, resolve user support inquiries and assist customization of the CRM. Analyzing data via CRM reports and dashboards to inform business performance, maintaining and improving CRM data management processes and accuracy. This role participate in project management of CRM deliverables including feature development to improve the current system, evaluations of current and future software solutions and deployment activities related to any software upgrades, deployments or migrations and develop training materials related to CRM.