Operations Excellence Manager

The Operations Excellence Manager has clear, demonstrated expertise in contact center environments and how to optimize the performance of contact center agent operations. Working alongside Customer Success Managers, Strategic Account Managers, and Technical Program Managers, you will design, evaluate, and enhance operational processes related to operational delivery in Conversational operations specifically contact center environments that have deployed or are deploying LivePerson solutions (including messaging, voice, and email). You will standardize processes for new customer segments, forecast the expected results of process changes, analyze implemented changes, and make further adjustments or recommendations to workflow, schedules, or other processes as required. The single most important outcome you will be responsible for is driving measurable efficiency and effectiveness improvements within our clients' operational environments.