The Operations Excellence Manager will design, evaluate, and enhance operational processes related to operational delivery in contact center environments that have deployed or are deploying LivePerson solutions. You will standardize processes for new customer segments, forecast the expected results of process changes, analyze implemented changes, and make further adjustments or recommendations to workflow.
Job listings
US
Unlimited PTO
The Customer Experience (CX) Manager is responsible for overseeing the day-to-day operations of our contact center. This includes managing the team, ensuring customer and enterprise partner satisfaction, and optimizing team performance. This role will supervise activities of the contact center, manage handle times and service levels, and manage the CX team by overseeing hiring, training and development.