Manager, Revenue Cycle (Post-Appeals)

Job Summary:

• The Manager, Post Appeals oversees the Unresponded team and leads post-appeal response tracking within Natera's Revenue Cycle Billing Operations.
• This role oversees a large remote team (offshore and onshore) focused on monitoring and driving resolution of appeals submitted to payers across all plan types.
• The Manager partners cross-functionally with Denials & Appeals, Technology, and operational leadership to determine solutions that reduce backlog and build scalable workflows.

Primary Responsibilities:

• Oversee day-to-day operations of the Unresponded team, including offshore reps and onshore Analysts and Supervisor.
• Monitor and drive resolution of all post-appeal payer responses across commercial and non-commercial plans, ensuring timely follow-up and accurate disposition.
• Identify backlog drivers and develop strategies to reduce aging unresponded appeals and bring the team within SLA targets.

Qualifications:

• Bachelor's Degree in a related field or equivalent experience required; minimum 5 years managing large teams in billing, denials, or revenue cycle operations.
• Strong knowledge of commercial and non-commercial payer plans, appeal processes, and post-appeal response workflows.
• Experience with payer portals (AMD preferred) and ability to work cross-functionally with technology or systems teams.