Partner across Product, Operations, and Technology to help identify, design, and support the adoption of intelligent automation and AI-enabled solutions within the Health business unit.
Translate business needs into clear functional and technical requirements, including process flows, decision logic, data needs, and integration points to deliver scalable, responsible, and high-impact solutions.

Key Responsibilities:

Lead structured discovery sessions to understand current processes and identify opportunities for AI, automation, and workflow improvements.
Evaluate and help shape AI and automation use cases, ensuring alignment with business needs, technical feasibility, and enterprise standards.
Create documentation such as process maps, use case descriptions, data flows, and solution requirements.
Partner with engineering and product teams to support solution design, testing, and validation for AI-enabled and automated solutions.

Qualifications & Skills:

Bachelor's degree or equivalent practical experience, with 5+ years in a Business Analyst or similar role within a technology-enabled environment.
Experience supporting automation, workflow optimization, or AI-related projects, with a technical understanding of system architecture, APIs, data structures, and integrations.
Familiarity with modern AI and automation tools, such as conversational AI and low-code platforms, combined with strong communication skills to explain complex ideas to both technical and non-technical partners.

Experian

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 21,700 employees across 30 countries, it fosters an inclusive, award-winning culture focused on diversity, work/life balance, and employee well-being.

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