Customer Success Manager

The Customer Success Manager plays a pivotal role in driving strategic initiatives that deliver measurable impact for both customers and the business. This role is responsible for building long-term relationships, leading data-informed business reviews, resolving escalations and collaborating cross-functionally to maximize customer satisfaction, retention, and revenue growth.

You'll take full ownership of your portfolio by building and executing tailored account plans that align with client objectives and deliver measurable growth. You'll also act as the trusted advisor and primary point of contact for your customers, handling escalations with professionalism and urgency.

Success in this position requires strong commercial understanding, analytical insight, and the ability to consistently shape outcomes using insight and strategic thinking.