Job Description
Address customer inquiries and resolve issues to ensure user satisfaction. Handle all customer and Trust & Safety inquiries and issues via multiple channels, including messaging, inbound/outbound calls, email, and API, ensuring friendly and efficient resolution. Collaborate with internal teams and stakeholders to address complex issues and improve overall customer experience and safety.
Adhere to platform standards and policies to maintain marketplace integrity. Identify and highlight process improvements and contribute to the team's success. Treat customers as part of our community, demonstrating a passion for exceptional service. Support ad-hoc projects and initiatives as needed.
About Rover
Rover's mission is to make it easier to experience the unconditional love of a pet by connecting dog and cat parents with pet sitters and dog walkers.