Consultant - Experience

What You Will Do:

• Lead discovery activities to understand customer audiences and goals.
• Conduct interviews, facilitate workshops, and review content or data to glean insights.
• Develop actionable plans including personas, customer journeys, and messaging frameworks.

Who We Are:

• Human-centered design practitioners putting people at the center of solutions.
• Data-driven thinkers grounding insights in measurable data and context.
• Digital content creators and strategists applying best practices to key message development.

How We Show Up to Work:

• Demonstrate a polished, professional relationship with colleagues and customers.
• Be collaborative, empathetic, and open to feedback.
• Be proactive, organized, and willing to try new things.

Essential Skills:

• Execute comprehensive multichannel strategy projects for public sector clients.
• Perform discovery and planning functions including stakeholder interviews and content audits.
• Offer expertise and recommendations, closely collaborating with internal team members and contractors.