Member of Client Experience, CXM (Crypto Native)

As a Member of Client Experience, CXM (Crypto Native) you are responsible for delivering unparalleled white glove service to our clients throughout the onboarding process and on-going account management activities. Specifically, this role will cover the client experience needs of our crypto native client base (protocols, crypto VCs, etc.). In this role, you are responsible for ensuring an excellent onboarding experience and providing attentive care to our clients by responding to their inquiries in a timely and thoughtful manner, while managing their operational needs in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform, anticipate their needs, and serve as an advocate for them internally. You will support client interactions across multiple teams and work closely with your Client Operations, KYC Operations, and Sales teammates in ensuring processes and procedures are developed and continuously refined.